Policies and Information

If needed, how do I Return & Exchange Items?

No Refunds – ALL   Endless Ability Jeans are now made to order so there will be no refunds  for any reason. All merchandise sold by Endless Ability is sold as ­is  without any guarantee. By making a purchase with Endless Ability  Enterprises, you are confirming that you have read and understand our no  refunds policy.

Ability Jeans are created by Waist Size ordered and refunds will not be available once a order is processed.

It  is our mission to provide a comfort fitting pair of pants/trousers for  wheelchair users at an affordable rate. We pride ourselves in being a  small family business of wheelchair users who offer the most inexpensive  Modified Wheelchair Jeans on the Market today.

If  you are not completely satisfied with the size selected of your Endless  Ability Enterprises online purchase, we will gladly accept an exchange  for size of any unworn, unwashed or defective items, within 14 days of  receipt of purchase.

Please send original sales receipt with return shipment.

Exchange packages must be shipped pre-paid, preferably United Parcel Service(UPS) or United States Postal Service (USPS). 

Pay-Pal Payments: Returns for Refund will only accepted within 30 days for refund of payment. (less  the initial shipping charges and a $15 restocking and material  processing fee.) Store credit will only be issued for any returns after  the 30th day.  After 30 days of receiving your item(s) all sales are  final. Please call if you have any questions. We are here to help.

To exchange an item, please follow these simple steps:
Repack  the item in similar packaging style, with the original receipt and  message And ship with tracking number for your protection.**Items purchased with the use of a Promotional/discount code will not be accepted for return and refund. Sale is final.**

***Items  for exchange must be return to Endless Ability Enterprises at the  expense of the customer. Replacement item will be mailed free of  charge. 

****WE  ALLOW DOMESTIC ORDERS A ONE TIME EXCHANGE FOR SIZE OR STYLE IF NEEDED.   IF A SECOND EXCHANGE DUE TO IMPROPER FIT IS REQUIRED A CUSTOMER WILL  NEED TO PLACE A NEW ORDER. ENDLESS ABILITY ENTERPRISES RESERVES THE  RIGHT TO AN "ALL SALES ARE FINAL" POLICY BUT EXTENDS A SINGLE EXCHANGE  FOR FIT AS A COURTESY TO OUR CUSTOMERS****

Include your order number in the following return shipping address:

ADDRESS:

Endless Ability Enterprises
Attn: Returns Department
PO BOX 1697  Morgan Hill, California, 95038 United States

For  your security, please return your Package with an insured courier  (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Endless  Ability Enterprises is not responsible for items damaged or lost in  transit. If you are returning an item because it was received damaged,  defective or not the correct item purchased.

(  policy is Excluding international orders. Currently we reserve the  right to a no refund, no return for all international orders)

**Due  to high price of international postal charges, all exchanges will be at  the expense of the customer. Please contact us in the event you wish to  make a exchange via email or telephone.

Customer Service: 408-843-6368 

DOMESTIC AND INTERNATIONAL SHIPPING


PLEASE READ BELOW
 

ENDLESS ABILITY ENTERPRISES CURRENTLY SHIPS ALL ORDER USING UNITED STATES POSTAL SERVICE (USPS) WWW.USPS.COMABILITY JEANS SHIPPED IN THE UNITED STATES ARE TYPICALLY SHIPPED AND CHARGED AS FOLLOWED:

ONE  (1) ABILITY JEAN = $8.35 USING PADDED ENVELOPES TWO (2) ABILITY JEANS =  $16.80 MEDIUM SIZE BOX THREE (3) ABILITY JEANS = $ 21.80 MEDIUM SIZE  BOX FOUR OR MORE (4+) = $21.80 + 6.50 PER ADDITIONAL JEAN.OTHER  ITEMS SUCH AS ABILITY GEAR, CUSHION COVERS, OR SPECIAL PRODUCTS WILL  ALL BE CALCULATED BY WEIGHT AND WILL BE ADDED TO THE CHECKOUT COUNTER AT  THE COMPLETION OF YOUR ORDER FORM.

INTERNATIONAL SHIPPING POSTAGE

INTERNATIONAL POSTAGE CHANGES DEPENDING ON DESTINATION.

USPS  WILL WEIGH PACKAGES AND SHIP TO MOST COUNTRIES. UPON PLACING AN ORDER  SHIPPING CHARGE WILL BE ADDED BASED ON YOUR INTERNATIONAL LOCATION. ONCE  YOUR ORDER IS PROCESSED, WE WILL PACKAGE YOUR ABILITY JEANS IN THE  LEAST EXPENSIVE RATE POSSIBLE TO YOUR ADDRESS. YOUR PACKAGE WILL BE  SHIPPED WITHIN 48 HOURS.
ESTIMATED CHARGE IS BETWEEN $21.95 - $24.95 USD PER ABILITY JEAN AND WILL ARRIVE WITHIN 10-12 BUSINESS DAYS.IN  SOME RARE CASE DEPENDING ON YOUR COUNTRIES IMPORT REGULATIONS ADDITION  POSTAGE CHARGES MAY APPLY. IN THOSE CASES AN EMAIL WILL BE SENT TO  EXPLAIN ALL CHARGES AND GIVE YOU AN OPTION IN ORDER TO COMPLETE YOUR  ORDER.

IF YOU HAVE ANY FURTHER QUESTIONS REGARDING OUR SHIPPING METHOD PLEASE FEEL FREE TO CONTACT US.

**  IF YOU WISH TO FOR US TO USE AN ALTERNATIVE SHIPPING METHOD SUCH AS  FED-EX, UPS, OR OTHER, PLESE REQUEST SO UNDER THE COMMENTS AND NOTES  SECTION OF THE CHECK OUT ORDER FORM. ADDITION SHIPPING CHARGES MAY  APPLY**

Orders made with Promo Codes

If using a promotional discount code please note that all sale are final.

Need More Help???

Please use our CONTACT link to find our phone, email and/or address.